APOS provides a full clinical service in conjunction with an orthosis or prothesis. Everything we supply is bespoke or custom-made to the specifications of each, individual patient and designed to meet the needs of that individual. We work hard to ensure that all patients have a positive experience of our service and a good outcome from using their device.
What to do if you’re concerned or unhappy with the service or item you have received from us?
Get in touch on 091 796983 and inform us of your concerns. We will do everything we can to address these and resolve your concerns.
The enormous variety in patient needs, designs and medical conditions mean that items may need to be reviewed and adjusted over time. We guarantee our services for 6 months from fitting and are happy to see you again in one of our clinics free of charge within that time. We will repair, adapt or replace parts as necessary if required.
In the extremely rare circumstance where we can’t resolve an issue and can’t reach a satisfactory outcome for the patient we can issue a refund. However, this will be after all devices supplied by us are returned to APOS (less the initial assessment fee which will be retained).